Do I have to change my card terminal?
No. You keep yours, with your bank and your till. Sirvely only tells you the table wants to pay.
What if the guest cannot work it?
Your staff keep taking orders as always. Sirvely adds to it, it does not replace it. At a table of eight, one person usually orders for everyone.
Do I need wifi for the guests?
Not needed. The menu opens on the guest’s own mobile data. If you have wifi, all the better, but it is not required.
What if the internet goes down?
You still get paid, because the payment is yours and does not go through Sirvely. While the line is down the team takes orders on paper, as it always has.
Who loads the menu?
We do, at set-up. You send us photos of your current menu and we hand it back built, with its categories, its prices and its allergens.
How do staff sign in?
Each person has their own PIN. Floor staff see orders, tables and payments. Kitchen sees only the kitchen screen. Bar sees kitchen and drinks.
How many venues can I have?
As many as you like. Each venue has its own tables, menu and staff, and each has its own fee of €99,95 a month, excluding VAT. The fees are combined into one charge and you receive a single invoice.
Can I change the menu myself?
Yes. Prices, products, photos and allergens are changed from the panel and show at the table straight away. Nothing to reprint.
Can I change the look of the menu?
Yes: ten templates, your colour and your logo. It takes a minute from the panel.