Terms and conditions

1. Who we are and who these terms are for

Sirvely is a trading name of a Dutch company, which is the one that provides the service described on this page and charges you for it. These are its identification details:

Trading name

Sirvely

Registered address

Zandzuigerstraat 70, 1333 HD Almere, the Netherlands

Number at the Netherlands Chamber of Commerce

86964178

VAT identification number

NL004333820B72

Email

info@sirvely.com

Telephone

+31 85 060 4404

Information site

https://www.sirvely.com

Address of the service

https://app.sirvely.com

These terms govern the set-up and use of Sirvely in restaurants, bars and cafés established in Spain or in the Netherlands. This is a contract between businesses: the customer is the natural or legal person who owns the establishment and contracts in the course of their professional activity. These terms are not aimed at consumers.

The guests who scan the QR code and order from their phone do not enter into any contract with us and are not Sirvely customers. Their relationship is with your establishment, which is the one that serves them, takes their payment and answers to them.

By requesting the set-up, by linking a card in the panel or by using the service, you accept these terms in the version published on this page. You can also read the legal notice, the privacy policy and the cookies page.

2. What the service includes

Sirvely is an ordering system for your venue. Each table carries its own QR code: the customer scans it with their phone, your menu opens in the browser, without installing any app and without registering, they order from their seat and at the end ask for the bill from the same screen. The alert reaches your team and you take the payment.

The monthly fee includes, for each venue you have set up:

• Your digital menu, with its categories, prices, photos and allergens, which you change from the panel and which is seen immediately at the table. You can choose the style of the menu and add your logo and your colour.
• The QR codes for the tables and the table plan, with the status of each one.
• The kitchen screen, where every order appears instantly.
• Unlimited staff, each person with their own PIN and with the permissions that go with their position.
• Unlimited orders, with no commission on your sales.
• The bookings your customers make from the menu, with their confirmation by email, and the list of bookings in the panel.
• The management panel at https://app.sirvely.com, where you see the orders, the tables, the staff and the state of your subscription.

If you have several venues, each has its own menu, its own tables and its own staff, and each has its own monthly fee.

3. What Sirvely is not

Sirvely is neither a payment institution nor a payment service provider, and it plays no part in taking payment from your customers. Your customers' money never passes through us: we do not receive it, we do not hold it and we do not transfer it.

You take the payment, at the table or at the bar, with your own card terminal or in cash, with the bank and the till you have always used. There is nothing to integrate and we do not change your till. Nor do we charge any commission on your sales.

If you want the customer to be able to pay online from the menu, you can link your own Mollie or SumUp account in the panel. In that case the customer pays on that provider's page and the money goes directly to your account with them; Sirvely still receives, holds and transfers nothing, it only records that the payment has been made. The contract with Mollie or SumUp, their fees and their terms are between you and them. It is optional and you choose it table by table.

The sale of food and drink is a contract between your establishment and your customer. It is you who are responsible for your prices, for the allergen information, for your licences and for the other obligations of your business, and it is you who give your customer the receipt or the invoice that the rules require of you.

The table summary Sirvely shows, with what has been ordered and the total, is there to know what has been consumed and to settle the table. It is not an invoice or a fiscal receipt and does not replace the document you have to issue yourselves.

4. Prices

These are the prices, in euros and excluding VAT:

The fee of €99,95 a month is per venue, and each venue comes with its 15 tables included. Those tables belong to that venue and are not shared with the others: tables beyond 15 in one venue cost €9,95 a month each, even if you have spare places in another venue. If you add or deactivate tables, the following month's fee adjusts to what there is.

All amounts are expressed in euros and exclude VAT. Sirvely is a Dutch company. If your business is established in Spain and you give us a valid Spanish VAT number, we do not charge you Dutch VAT: the tax is settled in Spain under the reverse charge, so it is you who declare it. If your business is established in the Netherlands, the invoice carries Dutch VAT at the standard rate, currently 21%. That is why you have to give us your VAT number when setting up the service and tell us if it changes. If you do not give us a valid number, whatever is due in tax is at your expense. This is not tax advice: your own adviser assesses your particular case.

5. Set-up and getting started

The one-off set-up fee of €250,00 covers the work of leaving the system built and running in your venue:

• We build your menu from photos of the one you already have, with its categories, prices and allergens.
• We set up your tables and generate the QR code for each one.
• We deliver the printed and laminated table cards, one per table.
• We train your team in one afternoon, at your venue.

For that to go well we need you to provide your current menu with up-to-date prices and allergens, the number of tables and the names you call them by, the establishment's details (trading name, address, phone number and email address), the name and email address of the person in charge, your VAT number and a member of the team available on the day of the training. If that arrives incomplete or changes along the way, the start is delayed.

The one-off set-up fee is not charged to the card. It is invoiced separately and paid before the start, by the means we agree with you at set-up. The only thing charged automatically and on a recurring basis to the card is the monthly fee, on the terms of the next section.

That is why the first month adds up to €250,00 for the set-up plus €99,95 for the fee, that is €349,95 excluding VAT, but they are two separate payments: the set-up separately and the fee on the card. From the second month on there is only the fee.

6. Paying the fee

The monthly fee is charged in euros and to a credit card, and it works like this:

• You link your credit card yourselves, from your panel at https://app.sirvely.com. It is the only place where this is done.
• By linking it you authorise a recurring charge to that card, that is, a standing authorisation to charge the fee month after month until you cancel it.
• At that same moment the full fee for the current month is charged. There is no trial period, no free month and no launch price.
• From then on there is a single charge per calendar month, in the first days of the month and for the amount of that month's fee.
• On your card statement the charge is recognisable by the description 'Sirvely' followed by the year and the month it relates to, for example 'Sirvely 2026-08'.

Card payments are processed by Pay.nl, a payment service provider. The card details are entered in Pay.nl's environment and Sirvely neither stores nor sees your card number. We only tell Pay.nl the amount, our own references for the charge and the address of the service.

You can check the charges made and the state of the subscription at any time in the panel: there you see what has been charged, which month each charge is for and whether the card is still linked.

If you have several venues, each has its own fee, but we do not make one charge per venue: the fees for all your venues are added together into a single amount and charged in a single charge a month, with a single invoice. The invoice and the charges made are in the panel; we do not send them to you by email, so that is where to go and find them.

7. Duration, cancellation and refunds

There is no lock-in and no minimum term. The service renews month by month for as long as you have a card linked.

You can cancel the subscription yourselves, at any time, from the panel. There is no need to call us, write to us or give reasons. When you cancel, the charge authorisation is removed from your card and nothing more is charged.

The current month is not refunded. A fee that has already been charged is not returned, neither in full nor in proportion to the days left in the month. The cancellation takes effect on the following months, which are no longer charged.

Nor is the one-off set-up fee refunded once the start has taken place, because by then the work has been done: the menu built, the tables set up, the cards printed and the training given.

If you want to come back later, you are welcome, but you will have to link a card again from the panel. When you link it, the full fee for the month in which you return is charged again at that same moment.

If you close for the season and want to stop paying for those months, cancel the subscription from the panel: there is no pause that freezes the fee. Your menu, your tables and your QR codes stay as they are and wait for you, and when you come back all it takes is to link a card again.

If you think you have been charged something by mistake, email us at info@sirvely.com before disputing the charge with your bank and we will look into it. If the mistake is ours, we refund what was overcharged.

8. Non-payment

If a monthly charge cannot be made, because the card has expired, has no funds or the bank blocks it, that month's fee remains due. You will see it in the panel, and right there you can link a new card and bring it up to date.

We reserve the right to retry the charge and, if the fee remains unpaid, to suspend access to the panel and to QR ordering until it is settled. Suspension does not cancel what is owed. If non-payment continues over time, we may terminate the contract. In that case too your data remain stored and we hand them over to you or delete them when you ask us, in accordance with section 11.

9. Availability and support

We work to keep the service available continuously, but we do not promise you an availability percentage or a service free of interruptions. There is maintenance and there are updates, and there are things beyond our control, such as your venue's internet connection, your customers' phones or the third-party services we use.

If the connection goes down one day, you carry on taking payment as usual, because the payment is yours and does not pass through Sirvely, and your team can take orders by hand as has always been done.

For any question or incident you can email us at info@sirvely.com or call us on +31 85 060 4404.

The service keeps improving, so we may add, change or withdraw features. If a change substantially reduces what you are using, we will let you know in advance and you will be able to cancel the subscription in accordance with section 7.

10. Liability

We are responsible for providing the service with the care that can be expected of a professional provider. But an ordering system is one tool within your business, and so we set clear limits on what we take on.

Our liability towards you, on any ground arising from this contract, is limited to direct damage and, in total, to the amount you have paid us in the twelve months before the event giving rise to it. We are not liable for indirect damage or lost profit: the sales that were not made, the tables that were not served, the customers who did not come back, or the cost of whatever you had to use in the meantime.

This limitation does not apply where the damage is caused by intent or gross negligence on our part, nor where the law does not allow it to be limited.

It is you who are responsible for what you publish on the menu and for what happens in your establishment: for the prices, for the allergen information, for what is served being what was ordered, for the receipts and invoices the rules require of you, and for the relationship with your customers. If a third party makes a claim against us over any of that, you will hold us harmless.

11. Data and confidentiality

The data of your establishment, your staff and your customers are yours and remain yours. We process them on your behalf, as a data processor, for the sole purpose of providing the service to you. Which data they are, what they are used for and who else is involved is explained in the privacy policy.

This section serves as the data processing agreement required by article 28 of the General Data Protection Regulation. As processor we undertake to process those data only on your instructions and to provide the service to you; to ensure that whoever processes them on our side is bound by confidentiality; to apply appropriate security measures; to help you deal with requests from your staff and your customers and to meet your obligations on security and on notifying breaches; to make available to you what you need to demonstrate that we comply; and to return or delete the data at the end of the contract, as you ask us.

We rely on other processors, who are named one by one in the privacy policy. By this you authorise us to use them. If we change one or add a new one, we will update that page and let you know in the panel in advance, and you will be able to object by cancelling the subscription in accordance with section 7.

While you are a customer, your data are in the panel and you can consult them whenever you like. If you leave Sirvely, you can ask us for a copy by emailing info@sirvely.com and we will hand it over to you. The data are kept for as long as you are a customer and deleted afterwards when you ask us.

Both parties treat as confidential the information of the other to which they have access under this contract, such as your prices, your figures or your way of working, and do not use it for anything other than providing or receiving the service.

12. Changes to these terms

We may update these terms and the prices, for example because the service changes or because our costs change. When we do, we will publish the new version on this page with its last-updated date and let you know in the panel at least thirty days before it comes into force.

If the change does not suit you, you can cancel the subscription from the panel before it comes into force, under the rules of section 7. Continuing to use the service after that date means you accept the new version. A price change never affects a month that has already been charged.

13. Applicable law and jurisdiction

This contract is governed by the law of the Netherlands, which is where the company behind Sirvely is established, without prejudice to the mandatory rules that apply to you because you are established in Spain or in the Netherlands.

If there is a disagreement, the first step is to talk about it: email us at info@sirvely.com telling us what has happened and we will look for a solution. If we still cannot reach an agreement, the court of the company's registered office in the Netherlands will have jurisdiction, unless a mandatory rule imposes a different forum.

These terms are published in Spanish, English and Dutch, and the three versions say the same thing. Should there nonetheless be a difference of interpretation between them, the Dutch version prevails, as the version in the language of the applicable law. The date of the version in force is the one that appears at the top of this page, under 'Last updated'.